Integrating with Third-Party Applications

CX Fabric supports seamless integration with third-party applications, allowing developers to configure webhooks to receive events from external sources. To integrate a third-party application with our system via webhooks, follow these steps:

• Obtain the necessary webhook configuration parameters, including the endpoint URL, tenant ID, workflow ID, and security token.

• Configure the third-party application to send webhook requests to the specified endpoint URL, including the required payload data. See Amazon Connect Configuration as an illustrative example of a third-party platform.

• Ensure that the webhook is properly configured to handle incoming requests and execute the desired actions based on the received events.