Integrating with Third-Party Applications
CX Fabric supports seamless integration with third-party applications, allowing developers to configure webhooks to receive events from external sources. To integrate a third-party application with our system via webhooks, follow these steps:
Obtain the necessary webhook configuration parameters, including the endpoint URL, tenant ID, workflow ID, and security token.
Configure the third-party application to send webhook requests to the specified endpoint URL, including the required payload data. See Amazon Connect Configuration as an illustrative example of a third-party platform.
Ensure that the webhook is properly configured to handle incoming requests and execute the desired actions based on the received events.
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